Flight Delay or Cancellation at
Shanghai?

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Shanghai Airport

All you need to know.


IATA Code
PVG


Main Hub of
Shanghai Airlines


Annual Passenger Number
47 189 849

About Pudong Airport, Shanghai and reasons for flight delay or cancellation at the airport.

Pudong airport is one of the two international airports of shanghai and a major aviation hub of china. It mainly serves international flights while the city’s other major airport Shanghai Hongqiao international airport mainly serves domestic and regional flights. It is the main hub for China Eastern Airlines and Shanghai Airlines and a major international hub for Air china as well as secondary hub of China Southern airlines. Pudong airport serves around 60 million passengers annually making it the second busiest airport in mainland China and the 13th busiest in the world. The airport hosts around 120 airlines serving 220 destinations.
As with other airports with immense number of passengers, flight delay and cancellation is inevitable. Events such as illness of a crew member, bad weather or technical defects all bring about flight delays and cancellations.

What you can do while waiting.

A nerve-racking waiting time usually follows announcement of a flight delay or cancellation. In order to use the waiting time productively, it is often advised that passengers use the time in collecting proof of the delay or cancellation from the airline officials while also ensuring that the reason(s) for the delay or cancellation is clearly stated. Passengers can also take photos of the display board where the flight delay or cancellation is shown. There are shops and cafes there in the airport where passengers can also go for shopping or for a cup of coffee after the proof must have been gotten.

Your rights as an air-passenger and how we can assist you.

As a victim of a flight delay or cancellation, the European passenger rights regulation has made it possible for passengers to be compensated for every inconvenience faced at the airport. However, the passenger has to be flying from an EU country to Pudong or with a European airline from pudong to an airport within the EU to be eligible for compensation. Furthermore, a flight must have been delayed for at least 3 hours or cancelled without prior notice of at least 14 days to scheduled departure date before renumeration claims can be laid. The airline is held responsible in all but exceptional cases of flight delay or cancellation. Exceptional cases such as bird strike or storms and amount payable or claimable is solely dependent on flight distance and and not ticket price.

Often times it is difficult for passengers who want to fight the airline on their own and this is because they do all they can to ensure compensation is not paid. Success is only recorded with the help of a lawyer in the law court but this could take up to a year for resolution to be reached. We can help make things even easier for you. All you have to do is submit your claim on wirkaufendeinenflug.de and we will evaluate it. If found to be valid, we will make you an offer which is transferred directly to your account within 3 - 24 hours upon agreement.

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