About Milan Malpensa Airport and reasons for flight delay or cancellation at the airport.
It is the largest international airport in the Milan metropolitan area in northern Italy. Over 18 million passengers are transported every year via this airport making it the second-largest in Italy and the 29th busiest in Europe in terms of passenger size. Flight Delays and Cancellations aren't a rarity at Milan Malpensa Airport. Its causes are mainly illness of a crew member, technical defects or interference.
What you can do while waiting.
In order to effectively utilize the waiting time that follows a flight delay or cancellation announcement, it is strongly advised that you collect proof of the delay or cancellation in writing from the airline operatives. They usually have a form for this. There are shops and cafe there in the airport where you can relax after you must have gotten the proof.
Your rights as an air-passenger and how we can assist you.
The only consolation that comes with a flight delay or cancellation is that you may be entitled to some compensation. This has been made possible by the European Passenger Rights Regulation. Before compensation claims can be considered, a flight must have been delayed for at least 3 hours or cancelled without at least 14 days prior notice to passengers of an imminent cancellation. However, airlines are not held responsible if a flight delay or cancellation occurs as a result of exceptional circumstances such as Bird strikes or storms.
We can make things easier for you. All you have to do is submit your claims on wirkaufendeinenflug.de and we will evaluate your claims. If after evaluation we find your claims to be valid, we will make you an offer which is payable within 3 - 24 hours * upon agreement.