About Madrid Barajas Airport and reasons for flight delay or cancellation at the airport.
It is the main international airport serving Madrid in Spain. By physical size, it is the largest in Europe along with Paris-Charles de Gaulle Airport. With more than 47 million passengers using the airport annually, it is Spain’s largest and busiest as well as Europe’s sixth-busiest. Madrid-Barajas Airport is the most important hub in Spain as most flights to South America is handled there. Madrid Barajas airport is home to to Iberia, Air Europa and Wamos Air. It is also a base to Ryanair. Unfortunately, flight delays and cancellations are becoming more frequent due to tight budgets of low cost airlines. Sometimes, illness of a crew member or technical defects could also bring about a delayed or cancelled flight. On the average, flights there are usually 20 minutes late making it the ninth airport in the EU with the most flight delays.
What you can do while waiting.
It is highly recommended that you make use of the waiting time productively by getting proof of the flight delay or cancellation in writing from the airline officials. Majority of the airlines have forms for this. You should also ensure that the reason(s) for the delay or cancellation is clearly stated. There are cafes and shops where you can relax after you must have gotten the proof of delay or cancellation.
Flight delays or cancellation without prior notice can be particularly stressful especially when you don’t have sufficient cash. However, Passengers are entitled to flight replacements in event of a flight cancellation and if there is an involuntary 2 hours waiting period then the airline has to make provision for snacks and drinks. In addition, Passengers are also entitled to two (2) phone calls which is invaluable if phone battery is flat.
Your Rights as an Air-Passenger and how we can assist you
The European Passenger Rights Regulation has made it possible for passengers to claim compensations. A passenger is entitled to compensation if a flight has been delayed for at least 3 Hours or cancelled without at least 14 days prior notification of an imminent flight cancellation. The airlines are usually held responsible for every case of either a flight delay or cancellation except for exceptional circumstances like Bird strikes or storms.
It is often very difficult to enforce this claims personally against the airline as they do everything possible to ensure compensation is not paid. We can make things easier for you. All you have to do is submit your claims on wirkaufendeinenflug.de and we will evaluate your claims. If we find your claims valid after evaluation, we will make you an offer which is payable within 3 - 24 hours * upon agreement.