Flight delay or cancellation at
Lisbon Airport?

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Lisbon Airport

All you need to know.


IATA Code
LIS


Main Hub of
TAP Portugal


Annual Passenger Number
18 000 000

About Lisbon Airport and reasons for flight delay or cancellation at the airport.

It is an international airport located in the city of Lisbon, the capital city of Portugal. The airport is the main international gateway to Portugal and a major European hub. Approximately, 20 Million passengers are transported via Lisbon annually which makes it the 22nd largest airport in Europe in terms of passenger numbers. It is the main hub of TAP Portugal and its subsidiary, TAP Express, a focus city for easyJet, Ryanair and Azores Airlines and also the base station for charter airlines EuroAtlantic Airways, HiFly and White Airways. With very tight cost calculation, flight delays and cancellations is gradually on the increase. There are several reasons that can cause this. They are technical defects, bad weather or illness of a crew member.

What you can do while waiting.

An annoying waiting time usually follows a flight delay or cancellation announcement but you can use the waiting time productively by getting proof of the flight delay or cancellation in writing from the airline operatives while also ensuring that the reason(s) for the flight delay or cancellation is clearly stated. Also, you can take photos of the display panel where the cancellation or delay is shown. After you must have done this, you can decide to relax with a cup of coffee or visit any of the duty free shops in the airport.

Basic Claims

If your flight is cancelled without prior notice, then the airline must provide a substitute or replacement. But in a situation where there is a 2-hour waiting period, the airline must make snacks and drinks available to passengers. In addition, you are also entitled to 2 phone phone calls which becomes particularly invaluable when your phone battery is flat.

Your Rights as an Air-Passenger and how we can assist you

According to European Passenger Rights Regulation, Passengers are entitled to compensation if a flight has been delayed for at least 3 hours or if a flight is cancelled without prior notification of at least 14 days before scheduled departure date. The airline is usually held responsible for every flight delay or cancellation except for some exceptional cases such as storms or bird strikes.
It is often difficult trying to enforce claims on your own as the airlines do all they can to avoid compensation payment. We can help you sort that out. All you have to do is submit your claims on wirkaufendeinenflug.de and we will evaluate your claims for validity. If we find your claim valid, we will make you an offer which is payable within 3 - 24 hours upon agreement.

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