About Düsseldorf Airport and reasons for flight delays or cancellations at the airport.
It is the third-largest airport in Germany. About 22 million passengers travel through the airport annually. It is 3rd only to Frankfurt and Munich Airports. Düsseldorf Airport is the home airport of Eurowings whlie Air Berlin and Germanwings also use it as a hub. Passengers can travel to up to 50 countries from Düsseldorf. With this massive everyday logistics and with ever-increasing passenger numbers, flight delays and cancellations are becoming even more rampant. Tight budgets, illness of a crew member, or technical defect can all be causes of a flight delay and or cancellation.
If you have a 2-hour waiting period as a result of flight delay, you are entitled to snacks and drinks and if you are made to wait for at least 3 hours, then you can ask to be compensated. But in a situation where your flight is cancelled on the spot, the airline must provide a substitute flight. You can also request the refund of the ticket price and find an alternative promotion for yourself.
What you can do while waiting
It can get really boring at the airport especially when the wait is a long one. In order to make good use of it, you should have your flight delay or flight cancellation confirmed by the airline operatives.The airlines have forms to this effect. Kindly ensure that the confirmation contains reason(s) for the flight delay or cancellation. You can also take photos of the display screen showing cancellation or delay of your flight. The essence of doing all of this is to make it easier to lay claims. After you must have done all of these things, you can then spend the rest of your time shopping, eating and drinking. There are more than 60 stores there in the airport including Armani, Boss, Esprit or Jack Wolfskin.
Your Rights as an
Air-Passenger and how we can assist you
According to the European passenger rights regulation, you are entitled to make appropriate claims and get compensated provided the claim is valid.
In the case of a flight cancellation, you are entitled to an airline replacement but if you have a waiting time of at least 2 hours, then snacks and drinks must be made available. Furthermore, you also have a claim to 2 phone calls. The same principle applies to flight delays as well.
You have rights to a claim if you were not informed 14 days before scheduled departure date of an imminent flight cancellation or if you had a delay of at least 3 hours except of course if the delay was as a result of natural occurrences like Lightnings and Thunder storm.
The amount claimable or payable is always dependent on the flight distance and not the ticket price..
This is where we come into play. We know how difficult it could be to fight the airlines for compensation payments and that is why we are willing to bear the risk for you. All you have to do is submit your claims and if after evaluation we find out that your claims are valid, We will make you an offer which is transferred directly into your bank account within 3 - 24 hours * upon agreement. You still get to keep the money regardless of the eventual outcome.