About Dortmund Airport and reasons for flight delay or cancellation at the airport.
It is used by roughly 2 million passengers annually. It is mostly used by low-cost airlines and because they operate with low budgets, reliability and efficiency suffers. This has in turn contributed to an ugly increase in flight delays and cancellations. Statistically, 23 percent of the flights are delayed by at least 15 minutes. Most times delays are as a result of technical defects and or crew incompetency.
What you can do while waiting.
Although Dortmund airport is a small, there are still places where you could go to while waiting but it is recommended you try to get the flight delay or cancellation documented. The airlines have forms for this. Kindly ensure that the reason(s) for the flight delay or cancellation is clearly stated.
Basically, If you are affected by a flight cancellation, you are entitled to a replacement flight and if you are not satisfied with the replacement, you can ask for a refund and then make fresh bookings yourself. But if you have to wait at least 2 hours at the airport as a result of a flight delay, the airline must provide you with food and drinks and in addition, two(2) phone calls for free which comes particularly handy if your mobile phone battery is flat.
Your Rights as an Air-Passenger and how we can assist you
In addition to "smaller" claims like food, drinks and phone calls and according to the European Passenger Rights Regulation, you are entitled to compensation if you are a victim of a deferred or abandoned flight. This compensation is based on the flight distance and not the ticket price. You are entitled to a claim if the airline has not informed you of an imminent cancellation at least 14 days before scheduled departure date or if your flight is delayed for at least 3 hours. Please bear in mind that there are some exceptional cases where the airline cannot be held responsible for either a delay or a cancellation. Such cases include storms or strikes.
In order to enforce a compensation claim against the airlines, you need to have vast knowledge of how things work. It is time consuming and sometimes takes months to get a reply from the airlines and then up to one year before payment is made if your case is successfully appealed by a Lawyer in the law court. If you will like to save yourself the stress and trouble associated with doing it on your own, send your flight details to wirkaufendeinenflug.de and we will check your claims for free. If after evaluation your claim is valid, we will make you an offer which is transferred directly into your account within 3 - 24 hours * upon agreement.