About Cologne/Bonn Airport and reasons for flight delay or cancellation at the airport.
The Airport was named after Konrad Adenauer and has around 10 million passengers annually, making it the seventh-largest passenger airport in Germany and the third largest in terms of cargo operations. But by traffic units, which combines both cargo and passengers, it is the fifth largest in Germany. It is one of the country’s few 24-hour airports and serves as a hub for Eurowings, Germanwings, FedEx Express and Ups airlines. Flight delays and cancellations has gradually been on the increase and this is due to the large number of passengers plying that route annually. A lot of circumstances can lead to a flight delay or cancellation. Examples are illness of a crew member, technical faults, strikes or storms.
What you can do while waiting.
After announcement of a flight delay or cancellation, It usually advised that passengers use the waiting time wisely. The first thing to do is to get proof of the flight delay or cancellation in writing from the airline operatives while also ensuring that the reason(s) for it is clearly stated. After this must have been done, there are lots of shops where passengers can do their shopping.
Passengers are entitled to a replacement if a flight is cancelled. However, if there is at least a two-hour involuntary waiting time at the Cologne / Bonn Airport due to a flight delay or cancellation, the airline must make snacks and drinks available. In addition, passengers are also entitled to two(2) phone calls.
Your Rights as an Air-Passenger and how we can assist you
According to the European Passenger Rights Regulation, passengers are entitled to compensations if they have been made to wait for at least 3 hours at the airport or if flight is cancelled without prior notice of at least 14 days before scheduled departure date. Amount payable is totally dependent on flight distance and not ticket price. However, it must be noted that the airline is responsible for all but exceptional cases of flight delays or cancellations. Cases such as Bird strikes or storms.
Even if you have a claim, it is usually difficult to enforce this against the airlines as they do all they can to make sure such compensations are not paid except when you decide to take the matter to court.
We are here to help you do away with all that stress. Simply submit your claim on wirkaufendeinenflug.de and we will evaluate it. If found to be valid, we will make you an offer which is payable within 3 - 24 hours * upon agreement.